Presentation
Emergence of Paper-Digital Systems: A Usability Evaluation of Single-Page Versus Multipage Digital Instructions in a Ballot Mailing Task
DescriptionFindings from previous research that assessed the usability of single-page and multipage digital interfaces in purely digital interactions indicated that the single-page format was more efficient than its multipage counterpart. This research expands on previous work by applying the findings from these digital-only interactions to a paper-digital interaction. Specifically, this study assessed the usability of single-page and multipage instructional interfaces to guide voters through the paper-based ballot mailing process embedded in the prototype of an electronic voting system designed for overseas military voters. A detailed classification of errors and requests for assistance revealed that the multipage format had fewer occurrences of both than the single-page format. However, there were no statistically significant differences in efficiency, contrary to previous research, as well as no differences in effectiveness, satisfaction, and workload. These findings can reveal best practices for the design of digital instructions in emerging paper-digital systems.
Event Type
Lecture
TimeTuesday, September 10th3pm - 3:20pm MST
LocationFLW Salon D
Usability and System Evaluation