Presentation
Feasibility of a Remote Contextual Diary Study on Mobile App Adoption
DescriptionContextual user-experience research can indicate the acceptability of consumer mobile software applications (apps). Remote studies are well supported for nearly and fully released apps, less so for paper prototypes. To validate the proposed functions of a medication-management app before starting software development, we conducted a remote diary study with the app’s intended users: caregivers of persons with dementia. For a week, using quick-response codes printed on smartphone-sized paper cards, participants logged their app use opportunities. A videoconference interview and closing surveys followed afterward. Sixteen caregivers (ages 30-72 years) participated. Although most logged at least daily, some logged speculatively. In interviews, some reported difficulty interpreting the app’s functions and behavior from illustrations; many needed help interpreting surveys designed for post-use assessment. We report precautions taken and lessons learned. Paper-prototype remote diary studies offer thrifty forecasting of product adoption but require consideration of tradeoffs. Identifying best practices merits further exploration and comparisons.
Event Type
Lecture
TimeWednesday, September 11th10:05am - 10:25am MST
LocationFLW Salon D
Product Design