Presentation
35. Exploring ChatGPT Opinions on AI Empathy
SessionPoster Session 2
DescriptionArtificial Intelligence (AI) has the potential to develop social-cue learning with effective data and training. It lacks the emotional capabilities to understand, interpret, and respond to human emotional states, but it is possible to incorporate the elements of cognitive empathy within AI; to understand and explicitly reason with human perspectives, knowledge, and decisions. Alam and Mueller (2023) conducted a study to understand user perspectives on effective cognitive empathy elements for AI chatbots for diagnostic reasoning with the AI Cognitive Empathy Scale (AICES). While it is necessary to understand if users accept empathetic communication with AI, with the recent surge in the use of NLP (Natural Language Processing)-based technologies, it is equally intriguing to delve into the perceptions of AI chatbots regarding the empathetic communication generated by their counterparts. This abstract proposes a novel perspective approach to examine the dynamics of empathetic communication within the realm of NLP-based chatbots.
Event Type
Poster
TimeThursday, September 12th5:30pm - 6:30pm MST
LocationMcArthur Ballroom
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