Presentation
56. The Effectiveness of System-Wide Trust Repair Strategies in a Multi-Component Interface
SessionPoster Session 2
DescriptionWe were interested in determining whether contagion effects extend to a task environment that includes tasks that are visually incongruent and perform dissimilar task functions. It was also unclear based on previous findings whether trust repair strategies operate on a system-wide basis. Participants supervised a task interface containing three tasks over three blocks. The animal task dropped from 90% reliability to 70% reliability in block 2 and block 3. A trust repair strategy was employed prior to block 3. We found that trust decreased for the animal task only, and the trust repair strategy was ineffective. This study suggests that contagion effects do not extend to an environment with dissimilar task functions. With that being said, dial task coding issues were a major limitation and compromised our findings. Future research should explore whether system-wide trust contagion effects occur when the tasks have higher risk, are more difficult, or are irrevocable.
Event Type
Poster
TimeThursday, September 12th5:30pm - 6:30pm MST
LocationMcArthur Ballroom
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