Presenter
Biography
Dr. Steven Clapp is a postdoctoral scholar in The Readability Consortium at the University of Central Florida. He is trained as a human-centered process design leader and was a management consultant in this regard for many years at some of North America’s top financial services firms and internet-based B2B companies. Steve was also a visiting professor of operations management and management science at the University of North Florida’s Coggin College of Business. Steve earned his doctoral degree in industrial engineering at the University of Central Florida, where his research focused on creating holistic work environments that lead to increased employee well-being and productivity. He was the lead author of an article on the development of a work system approach to foster psychological flow in individuals and presented a summary of this paper at the 2018 Institute for Industrial and Systems Engineers Conference and Expo; he won the Best Paper award at this conference. His role at TRC is a combination of organizational partner relationship developer and conductor of human research on improving digital reading capabilities.
Presentations
Lecture
Human Performance Modeling