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BEGIN:VEVENT
DTSTAMP:20241014T203102Z
LOCATION:McArthur Ballroom
DTSTART;TZID=America/Phoenix:20240911T173000
DTEND;TZID=America/Phoenix:20240911T183000
UID:HFESAM_ASPIRE - Presented by HFES_sess107_POS358@linklings.com
SUMMARY:51. Usability and Acceptance of Check-In Kiosks: An Illustration o
 f Nimble Evaluation Methods and Recommendations for Health Kiosk Deploymen
 ts
DESCRIPTION:Poster\n\nYi Rong Tan, Hung-Yeh Lin, and Rachel Pfafman (Parkv
 iew Health) and Victor P. Cornet (Parkview Health; Indiana University Scho
 ol of Medicine, Fort Wayne)\n\nFirst impressions often shape user experien
 ce. Check-in kiosks at outpatient locations can significantly impact patie
 nt experience and staff workflows. Studying them in live environments is, 
 however, challenging and has seldom been reported.\nWe used nimble evaluat
 ion methods to assess the usability and acceptance of check-in kiosks pilo
 ted at an outpatient lab to inform future deployments.\nWe conducted 4 obs
 ervations and interacted with 28 patients (semi-structured interviews and 
 oral surveys) and 12 staff members (contextual inquiry, semi-structured in
 terviews). We also collected front desk and kiosk check-in timings.\nDespi
 te high kiosk usability, multiple factors impacted patient and staff exper
 ience, including person (e.g., habits, language), environment (e.g., subop
 timal placement due to electrical sockets) and organizational (limited sta
 ff training) factors.\nWe reflect on the use of nimble evaluation methods 
 and provide recommendations for health kiosk deployments, such as offering
  a fallback check-in method for people who cannot or do not want to use ki
 osks.\n\nTrack: Aerospace Systems, Cognitive Engineering & Decision Making
 , Computer Systems, Forensics Professional, Health Care, Human Performance
  Modeling, Individual Differences in Performance, Perception and Performan
 ce, Product Design, Safety, Training, Usability and System Evaluation, Ext
 ended Reality
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