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DTSTART:19700101T000000
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BEGIN:VEVENT
DTSTAMP:20241014T203101Z
LOCATION:Grand Ballroom
DTSTART;TZID=America/Phoenix:20240910T111500
DTEND;TZID=America/Phoenix:20240910T113500
UID:HFESAM_ASPIRE - Presented by HFES_sess132_LECT592@linklings.com
SUMMARY:Using a Critical FMEA Approach to Identify Equity-Related Failures
  in Usability Evaluations of Health Technologies
DESCRIPTION:Lecture\n\nD. Ruben Tjhie and Enid Montague (University of Tor
 onto) and Joseph Cafazzo (Healthcare Human Factors, University Health Netw
 ork; University of Toronto)\n\nDesign issues that affect the usability of 
 health technologies for marginalized populations may lead to further exace
 rbating health inequity. To address this concern, we propose the use of fa
 ilure modes and effects analysis (FMEA) to systematically identify potenti
 al inequities that result from usability evaluation methods. This new appl
 ication of FMEA grounds the traditional FMEA in critical theory and introd
 uces two key concepts: the equity failure mode and reflexivity. To test ou
 r approach, we engaged thirteen usability practitioners with expertise in 
 healthcare in a series of four workshops. We found that when participants 
 located themselves reflexively in their practice of usability evaluation, 
 they were able to identify more nuanced equity failure modes. Through refl
 ecting on our experience using this method, we aim to illustrate that the 
 critical FMEA is a viable approach human factors practitioners and researc
 hers can use to anticipate equity failure modes in design and evaluation m
 ethods.\n\nTrack: Health Care\n\nTopics: DEI\n\nSession Chairs: Dominique 
 Engome Tchupo (university of rhode island) and Aanuoluwapo Ojelade (Univer
 sity at Buffalo)
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