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BEGIN:VEVENT
DTSTAMP:20241014T203101Z
LOCATION:FLW Salon C
DTSTART;TZID=America/Phoenix:20240910T161500
DTEND;TZID=America/Phoenix:20240910T171500
UID:HFESAM_ASPIRE - Presented by HFES_sess161_CS104@linklings.com
SUMMARY:Decision-Centered Design for Post-Implementation Analysis of Autom
 ation in The Petrochemical Industry
DESCRIPTION:Industry/Practitioner Case Study\n\nMichelle Wang, Laura Milit
 ello, and Rachel Morris (Applied Decision Science, LLC) and Vance Flosenzi
 er (INVISTA)\n\nThis case study describes an application of the decision-c
 entered design framework to the use of Advanced Process Control (APC) soft
 ware by console operators in the petrochemical industry. APC software can 
 achieve greater efficiencies than human operators are able without APC. An
 ecdotal evidence suggests that some operators are able interpret what the 
 APC is doing, and appropriately intervene when APC is not operating effect
 ively. Others may continue to let the APC run when it has reached the edge
 s of its capabilities. The sponsoring agency was interested in understandi
 ng the strategies and information needs of APC experts to inform user inte
 rface design improvements. We conducted an in-depth qualitative study by e
 liciting critical incidents to inform cognitive requirements that support 
 challenging aspects of console operator work and APC use. Although not com
 prehensive, we successfully identified cognitively complex aspects of work
  that represent leverage points for supporting cognitive complexities asso
 ciated with managing APC software.\n\nTrack: Cognitive Engineering & Decis
 ion Making
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